Fleisherei, Biltong@ZA and Meat@ZA – Frequently Asked Questions - South African biltong and fresh meat at its best!
About Us
  1. What are your normal trading hours?
  2. Where can I find your latest specials and pricelists?
  3. What is the minimum order quantities for wholesale prices?
  4. How can I prevent my biltong from moulding?
  5. Can I place orders for collection at your shop?
  6. What methods of payment do you accept?
  7. Where can I find the ingredients list of your products?
  8. What is your return policy and procedure?
  9. Are your products organic/free range?
  1. Do you stock Kosher and/or Halaal products?
  2. Where do you deliver?
  3. Can you ship orders internationally?
  4. Can I freeze biltong?
  5. Are you a Franchise and can I open one of your stores?
  6. What is the difference between A grade and C grade meat?
  7. What is the difference between Hunters and Original biltong?
Trading Hours

Click here to choose our location closest to you and to see their trading hours and contact details.

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Latest Specials and Pricelists
Click here to view our latest specials. Please note that specials and product offerings differ from store to store. Click here for our wholesale pricelist.

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Wholesale Minimum Order
Minimum order quantities for wholesale pricing are:
  1. Biltong products – 50kg plus per order
  2. Fresh products – 100kg plus per order

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Biltong Care
Biltong is a perishable meat product and should be stored in a cool dry place. Do not keep your biltong (especially wet biltong), closed in the brown paper bag. Note that a higher moisture content product (i.e. wetter biltong)  is more susceptible to mould growth, and one should ensure that the product has adequate air flow and  ‘breathing’ space between each piece (whole or sliced) as this limits the growing of mould. This means that one should shuffle a bag of wet sliced biltong frequently throughout the day to make air movement possible between the pieces. If wet biltong lies on top of each other for too long, it will mould. So, by giving caution to the air movement and giving the biltong space to “breath”, the possibility of moulding will be much less. Keep the biltong away from moist, warm places and try to keep it in a cool, dry place such as in a refrigerator. Do not keep biltong in a plastic bag as it will increase the possibility of mould growth.

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Placing Orders
Yes, you are welcome to contact the store directly (or the factory) for your orders. Take note that e-mail orders may have a delay due to technical issues at times and phoning in urgent orders are recommended (Factory 012 653 8890).

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Accepted Payment Methods
We accept only cash, all debit cards, Visa and MasterCard in-store. Electronic payments can be arrange but please note that product will only be released once the funds have been cleared by our bank (with cheques payments it can take up to ten days).

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Ingredients
We have a ingredients list at each store.

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Returns Policy
Most of our products are perishable and great care should be taken to prolong the life of the products once it leaves our stores. We strongly recommend contacting us immediately to notify us of any problems, should you not be able to return the product immediately.  This will enable us to take action immediately should the incident not be isolated and also assist us in attending to your return. We will further require the following information from you to assist us in such matters:
  1. Shop where item was bought
  2. The till slip or alternatively the date and time plus invoice value and payment method.
  3. The complete barcode on the product (if any)
  4. Detail description of the reason for return
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Organic or Free Range Products
None of products are organic or free range certified and those that are will be clearly marked once certified.

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Kosher or Halaal Products
No, we do not stock any Kosher or Halaal products currently.

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Deliveries
We do deliveries in Gauteng for fresh product orders in excess of 500kg. Biltong (dry) product orders in excess of 100kg can be arranged but please phone us at the factory to confirm delivery routes and times - Tel: (012) 6538890.

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International Customers
We do not want to take up any new international customers at this stage.

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Freezing Biltong
Yes you can freeze biltong but do take note that freezing biltong (and meat) products may cause tissue damage that can influence the taste. Also wrap your products air tight before freezing to prevent freezer burns due to water molecules escaping from the product.

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Franchises
Fleisherei™, Biltong@ZA® & Meat@ZA are not franchises and we do not plan to franchise in future.

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Meat Grades
Meat in South Africa is graded mainly by age and fat content. A-grade meat (purple roller marker) is younger animals, where C-grade (red roller marker) meat is older animals. A-grade beef is the most tender grade where C-grade is the least tender. The numbering system on the meat indicates the fat content – a 0 indicates a very lean carcass where a 6 is very fatty.

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Difference between Original and Hunter's Biltong
Both our Original and Hunters biltong products are made from beef and the only difference is the spices. The Hunters biltong has a barbeque undertone whereas plain traditional spices are used for the Original biltong.

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