Standard delivery is charged at a flat fee of R50 per delivery. Courier delivery of non-perishable products is available throughout South Africa (May exclude some outlying areas, due to inaccessibility).
Biltong and non-perishable products are available for delivery throughout South Africa. Wholesale biltong products can only be delivered to major centres and are subject to additional shipping costs.
Delivery of perishable products is currently only available within selected areas in Gauteng. If you live outside of the designated perishable delivery areas, you may collect perishable products from one of our Delis.
Perishable product delivery areas are detailed in the map below.
Fleisherei Perishable Delivery Area Map
*Wholesale delivery is available, free of charge, throughout Gauteng. This may exclude some outlying areas, due to inaccessibility. Customer collection from our Delis is not valid on Wholesale orders.
We do not deliver outside of South Africa. Customer collection, on normal orders, from one of our outlets is free.
Deliveries are only done in the designated areas as indicated on our website. We reserve the right to amend, substitute, vary or cease deliveries in any area at any given time. We have no obligation to deliver in any area which we have not indicated on our website, or any area which would not be practically reachable or available for us to deliver in.
You will be liable for the delivery charges as specified on your order.
You will be able to select a delivery date and time for your order. It will remain your responsibility to be available at the designated address to accept delivery. You should also be available to be contacted on your designated contact number within the designated time of delivery. You agree that we may contact you telephonically or by means of electronic correspondence during this the time frame of your delivery. If you are not available at the designated address to accept delivery within your designated time period, or if the delivery address is not accurate or premises is not accessible, the order will be returned to our head office at Fleisherei Building, 221 Landshut Drive, Centurion and you would be required to collect the products at your own costs within a period of 2 (two) days, alternatively prior to expiry date of the products, whichever is the earlier. You may also request a new delivery date within the next 2 (two) days or prior to expiry date of the products (whichever is the earliest) subject to an additional delivery fee.
The majority of our products are perishable. Should you not be available or should the delivery address be inaccurate or should your premises not be accessible for delivery, or should you not collect your products at our head office or arrange for a subsequent delivery, the products may become spoiled. Any spoiled products will be disposed of in terms of the relevant health regulations. In the event where you have selected one of our outlets for the collection of any perishable products and such products are not collected within 2 (two) days from your collection date alternatively prior to expiry date of the products, whichever is the earlier, such products will be disposed in terms of the relevant health regulations. You would not be able to claim a replacement, credit or refund for any spoiled products which may become spoiled as a result of it not being able to be delivered (if you are absent during delivery time or if your premises is not accessible). Uncollected or undelivered non-perishable products will be subject to a 25% (twenty-five percent) handling fee.
Products will be delivered using refrigerated vehicles for meat products and/or insulated containers to keep the products cold. Once it has been delivered, all risk regarding the product temperature shall pass to you and it shall remain your responsibility to ensure that your products are stored in the correct conditions and temperatures.
Please inspect the products properly upon delivery. If any products which you may receive are inaccurate or defective, you should not accept the product and return the product immediately with our delivery vehicle. Once you have inspected any perishable product and you have accepted it, it may not be returned unless it complies with the requirements as specified in our Returns Policy.
Delivery Turn Around Times
We have different delivery times for different areas, but the standard times are as follows:
Gauteng 2-3 working days.
Main centres which are Cape Town, Durban, Bloemfontein 3-5 working days.
Outlying areas 5-7 working days.